Automotive Cybersecurity: Don’t Bank on Untrained “Drivers”

Would you send your newly licensed 16-year-old out to drive on the interstate without spending months teaching them safety skills and the rules of the road? I hope not! Even if their car had all of the latest safety technology – front and side airbags, auto-locking seatbelts, crash-warning sensors – and a low-deductible insurance policy, you still wouldn’t take the risk.

In other words, technology without training is completely useless. And the same is true of cybersecurity, whether you are running a local car dealership or a national automotive chain. And that matters because in the past two years, 85% of auto dealerships have reported being a victim of cybercrime. Let’s go back a step.

National Auto Dealers Association Highlights Hacking Among Auto Dealers

I recently spoke for the National Automobile Dealers Association (NADA). NADA is an American trade organization composed of nearly 16,500 franchised new car and truck dealerships. Each year, the folks at NADA gather business leaders to discuss the latest in industry innovation and shop thousands of new products and services from the industry’s top vendors and suppliers. In addition to showcasing exceptionally cool new concept cars, auto dealers are keenly aware of the rapid increase of cyberattacks targeting their privacy, profits and reputation.

This year, the NADA Show 2022 took place in the Las Vegas Convention Center. In addition to a keynote interview with Michael Strahan, the conference also featured a Distinguished Speaker Series, which had a fantastic roster of keynote speakers that included Col. Nicole Malachowski, Lt. Cdr. Jesse Iwuji, and myself. I was invited to chat about pressing automotive cybersecurity threats and solutions as they specifically relate to car dealers and the automotive industry.

Think about it – even corporate auto dealers like Toyota and Lexus aren’t immune to cyber threats. After 3.1 million pieces of consumer data were compromised in an automotive industry cyber attack that targeted Australia, Japan, Thailand and Vietnam, it was only going to be a matter of time before auto dealerships and manufacturers in the U.S. came under fire. And the industry is under attack for a very good reason.

Auto dealers handle a treasure trove of valuable customer data. And when you are as busy as dealers are with product supply chain issues, labor shortages and general entrepreneurship duties, cybersecurity can become just another item on a very long checklist. So let me give you a quick recap of the small business cybersecurity checklist I detailed during my presentation, The Art of Human Hacking: Social Engineering Self-Defense for Auto Dealers.

Automotive Cybersecurity Trending Cyber Attacks

Why are car dealerships coming under so much cyber fire? The COVID-19 pandemic accelerated a playing field that was already taking shape – the remote workforce. As the marketplace was forced into working remotely, many elements of a traditional dealership — like sensitive customer and financial data — were moved into the cloud so they could be accessed from outside the dealership. Cloud operations can be convenient, scalable and profitable. But they also open up backdoors into the dealership if cybersecurity isn’t built in from the beginning.

In essence, the auto industry has moved from a fortress model (where data is secured behind a centralized network protected by a moat, or perimeter security, like firewalls and VPN), to a widely distributed computing kingdom where data is accessed from the dealership itself as well as homes, remote offices, cafes, airports, hotels and conferences. That means that traditional defenses like anti-virus, firewalls and virtual private networks are no longer sufficient.

A second threat is the advent of supply chain attacks, where the cyber criminals hijack legitimate software that the dealer trusts and uses it to infect the entire network. SolarWinds, Casey and Loj4j are examples of this malicious attack vector. This is particularly damaging because there is no warning that the enemy has crossed the gate and is living in your systems.

But probably the most effective and pervasive form of attack is ransomware. Ransomware uses encryption to lock down every connected computer on your network, and then charges you a ransom to recover your data. When you don’t pay the ransom, the ransomware gangs leak your data and report you to the press and regulatory agencies to trigger expensive and reputation-damaging publicity.

The average cost to a dealer to regain their data is trending quickly upward. Though the average ransom payment is just over $150,000, a recent attack on Arrigo Automotive Group in West Palm Beach, Florida cost the dealerships approximately $500,000 in remediation. And that doesn’t account for reputation damage or lost revenue due to fleeing customers.

To make matters worse, the average downtime associated with an auto dealers cyber attack is 21 days long — three weeks’ worth of lost revenue as the icing on the bitter cyberattack cake. And since the Federal Trade Commission revealed there were 38,561 reported cases of identity theft related to auto loans and leases in 2019, it’s no surprise that over 80% of customers would choose to take their business elsewhere, leaving the compromised auto dealer behind.

Why Car Dealer Data is so Attractive to Hackers

  1. Unfortunately, but rightly so, cybercriminals view unprepared auto dealers as poorly protected financial institutions. Because of the costs involved in purchasing an automobile, dealers collect data just like a bank does, from consumer identity and credit details to loan payment and banking information, not to mention demographics, online behaviors and more. But unlike a bank, the automotive industry is not government regulated, removing one powerful incentive for dealerships to implement safeguards.
  2. Dealerships have a multitude of hacker entry points. Think about the variety of third-party partners and digital marketplaces with which dealers do business. Then consider the varied operating systems and software packages that finance, admin, sales and service utilize on a daily basis. Don’t forget the free guest WiFi access, the number of customers who have access to associates’ desks and the multiple locations they potentially service. Every one of those nodes is an entry point for a cybercriminal.
  3. And most importantly, nearly half of American dealerships don’t have adequate automotive cybersecurity solutions, or even basic small business cybersecurity solutions, to defend these entry points. Only 49% of dealerships claim to have adequate protection against cyberattacks, while another 73% have yet to undergo automotive cybersecurity testing to fine-tune their incident response plans.

Auto Dealers and Small Business Cybersecurity Checklist

If auto dealers want to prevent an auto dealer cyber attack, the answer is not to simply build a technological fortress around their sensitive data. While advanced technology can certainly deter hackers, 91% of cyber attacks rely on social engineering — when a cybercriminal uses techniques such as phishing emails to gain access into an organization.

In other words, hackers always go after the humans first, because poorly trained employees and executives tend to be the weakest link in the cybersecurity chain. But they don’t have to be.

As auto dealerships of all sizes continue to navigate an evolving cybersecurity landscape, staff and employees must be treated as integral part of cyber defenses. To refuse to do so isn’t just costly, it’s like putting an inexperienced driver behind the wheel of a potentially harmful machine. If you own or operate an auto dealership business and are unsure if your organization is doing everything it can to fulfill the framework for automotive cybersecurity best practices, take a look at this small business cybersecurity checklist I recently shared with the attendees of the NADA Show 2022:

  • Does your dealership currently have cybersecurity defenses in place? Defenses include end-point protection, zero trust architecture, two-factor authentication, password managers, default deny firewalls and many other layered techniques.
  • Does your dealership have around-the-clock security monitoring to detect cyber threats? It is not enough to have the equipment, you also need to attend to the alerts when they arise.
  • Does your dealership understand the specific cyber risks impacting your industry, including but not limited to: malware, ransomware, supply chain attacks, brute force hacking, phishing, social engineering attacks and credential theft?
  • Has your dealership contracted with an external security vendor to conduct a risk assessment in the past 12 months?
  • Does your dealership periodically assess third-party partners and marketplaces to understand the risks they can pose to your business?
  • Does your dealership have established policies and procedures in place to protect your business information and systems?
  • Do you have a robust data backup and recovery response plan in case ransomware locks up your network?
  • Has your dealership conducted an incident response test in the past 12 months to ensure all procedures are accurate and effective?
  • Do your dealership employees know what to do in the event of a cyberattack or a loss of service?
  • Do you provide regular, engaging Security Awareness Training for your employees, executes and 3rd-party partners?

If you answered no to any of these questions, you are well advised to resolve those issues before they take down your business like they did mine. Make a call today to a  cybersecurity expert you trust deeply who will help you build a framework to your dealership needs and then educate your people to become your strongest cybersecurity defense instead of your weakest, most exploitable link.

The Best Framework for Automotive Cybersecurity Best Practices

In today’s digital age, cybersecurity for automotive dealerships is just as mission-critical as it is for large banking institutions. It’s important to treat your customer data just like customers treat the precious cargo they transport in the cars you provide. The framework that I shared at NADA 2022 is called the Blockbuster Cybersecurity Framework. It includes 9 components with corresponding questions that help you analyze, organize and communicate the cybersecurity changes you need to make.

If you are unclear of how best to deploy a non-technical framework for moving forward, or need to improve your Security Awareness Training, consider bringing me in as a board advisor or keynote speaker who will energize and illuminate your cyber efforts and your people. Once I share my two-year battle with cybercrime and how I almost went to jail for taking my eye off the ball, your team will be motivated to make the necessary changes. Send me an inquiry today to learn more.

And no matter what, don’t send your employees out on the road without training them how to be a proactive, knowledgeable part of the solution.

Anonymous vs Russia (Ironically) for Ukraine

Who thought that Anonymous vs Russia would be the top billing cyber event of the Russian invasion of Ukraine? We watch in horror and disgust as Russia continues its assault on the Ukrainian people. Tanks roll down streets, missiles are launched, neighborhoods are shelled and innocent civilians are killed. Some things never change in war.

As each new conflict begins in our modern age, in addition to military weapons being used, it is inevitable that we also now must consider the other weapon at the disposal of Vladimir Putin: Cyber Warfare.

Russia, which has a history of launching cyberattacks against other countries, particularly Ukraine, could shut off power (as they did in 2015 and 2016), disrupt communications, destroy technology capabilities (as the NonPetya malware attack did in 2017) and cause further chaos and hardship in the lives of Ukrainians. At this writing, there have been some Distributed Denial of Service (DDoS) and malware attacks, but the effects have not been as devastating as past attacks.

In addition to the government-sanctioned hackers, cybercriminals and hacktivists have become involved. This includes the infamous hacker collective known as Anonymous, who has claimed credit for several cyber incidents in the Anonymous vs Russia battle. This includes DDoS attacks that have shut down Russian government websites and Russia Today. The hackers were able to post pro-Ukraine content, including patriotic songs and images from the invasion – something the average Russian citizen would never see on the state-backed news service.

Russia Today openly attributed the problems with its website to Anonymous, and claimed the attacks came from the US. Of course, the major concern is that Russia will not only turn their cyber sights on Ukraine, but on any country imposing sanctions or otherwise openly supporting Ukraine. So far, the cyber activity has been limited, but that could change and many warn that the US and others should be on high cyber alert, especially for those in critical sectors such as finance and health care.

A slew of other players have entered the field, from Facebook, YouTube and Twitter banning content  by Russian state media to Elon Musk providing satellite internet access to Ukraine via his Starlink satellites to Ukrainian citizens forming an “IT Army” to launch digital attacks that take down sites sharing Russian propaganda.

There are two major longer-term concerns about the “open season” for hackers this has created. One is that due to the urgency of this crisis, there is a strong possibility of digital errors and unintended consequences, such as excessively destructive malware or unintended collateral damage. Hacking events by non-governmental entities could also be mistaken for government-backed hacks and lead to escalating retaliation that could force the United States (and Allies) into a larger, ongoing cyber conflict with Russia.

The most eye-opening aspect of the conflict is the realization that cyber warfare is being used in a hostile act of war for the first time. In addition to theaters of war on land, in the air, on the water and from space, there is now the additional arsenal of cyberattacks that will change warfare forever.


John Sileo is a sought-after keynote speaker who focuses on the human elements of cybersecurity, including the implications for cyber warfare. His clients include the Pentagon, Homeland Security and Charles Schwab. Bring John in to educate and engage your group on how to avoid the disastrous data breach headlines that destroy profits and reputation. 303.777.3221 to learn more. 

Ransomware Attacks in 2022: What You Need to Know

Every company is vulnerable to cyber attack — and I mean every company, small and large. Are you responsible for delivering half of the East Coast’s fuel supply? Vulnerable. Are you the largest beef supplier in the world? Yep, still vulnerable. The alarming surge in ransomware attacks has put a target on every company’s back, including massive organizations like Colonial Pipeline and JBS.

And small businesses, contrary to media coverage, are even more vulnerable.

So, you might want to pause before you think, “Ransomware attacks? That won’t happen to us!” After the events of 2021, it’s safe to assume that hackers didn’t just level the playing field… they decimated it. Fortunately, there are still several ways for businesses to fight back and protect their data, their clients and their livelihood.

Take a look at what we know so far about the coming ransomware attacks in 2022 and how your organization can kick off their culture of security with an action-oriented cybersecurity keynote speech at their next gathering.

What are Ransomware Attacks and Why Are They Exploding?

Let’s start with the basics: What is a ransomware attack, anyway? Put simply, a ransomware attack occurs when a type of malicious software, called malware, is downloaded onto any single computer in an organization’s network. Typically, this occurs when one employee unwittingly clicks on a malicious link and thrusts the company into attack-mode.

Once the malware has been downloaded, hackers are free to roam about your systems and wreak havoc unchecked. The culprit behind the ransomware attack often blocks access to data or every computer system in the business, usually by encrypting it, until a ransom has been paid. In the latest cases, hackers also threaten to publish the breached data if they don’t quickly receive the ransom. The prospect of destructive news headlines, reputation damage and fines for data exposure are often compelling enough to convince the victim company to pay up without seeking out the advice of a cybersecurity expert.

2021 proved to be not only the most dangerous, but also the most costly year on record for ransomware attacks. There were upwards of 700 million attempted ransomware attacks in 2021, a figure that beats last year’s totals by a whopping 134%. Curious as to what led to such a spike in ransomware attacks?

A blend of geopolitical and cybersecurity factors is to blame. For one, global organizations have become increasingly reliant on digital infrastructure, like the cloud-based computing that exploded in usage with the rise of remote work. Not to mention, today’s payment methods are simply more friendly to criminals — crypto currencies like Bitcoin are essentially untraceable once a ransom is paid, letting cybercriminals off the hook.

What You Should Know About Ransomware Attacks in Coming Months

Though you’re prepared with a basic definition of ransomware, vocabulary alone won’t exactly protect you in the case of cyber attack. The key is to move beyond awareness to action. To better prepare, here is some of what you can expect of ransomware attacks in 2022.

The Timeline for Paying a Ransom Has Shortened Dramatically

Once a ransomware gang has you under their thumb, they’re going to treat you like Amazon — in other words, they’re going to want same-day delivery for their demands. Hackers today are putting organizations under extreme pressure to pay a ransom quickly to unencrypt their computer systems or protect their data, often with devastating consequences if the ransom is not met.

In recent cases, a ransomware gang will expose an organization’s sensitive data in retribution, then alert the media and report the breach to the authorities — so, the company has to pay fines and weather bad publicity. Talk about a double whammy, right? Well, for ransomware gangs, it’s easier to extort money from one organization than to sell the data one record at a time on the dark web.

Take a look at the JBS cyberattack, for example. Hackers with the REvil gang threatened JBS that their $22.5 million ransom would double if it wasn’t paid quickly enough… and they would post the company’s data publicly if they weren’t paid within three days (generous, right?). JBS ultimately paid an equivalent of $11 million in ransom to ensure the company’s facilities remained operational.

Government-Issued Playbooks Are Available for Review

The United States is currently #1 for ransomware volume in the world, coming in with more than 203 million ransomware hits in just one year. This amount is more than 13 times the volume of ransomware in South Africa, the second-highest country; and in total, the U.S. had a higher volume of attacks than the other top nine countries combined… times four.

So, it should come as no surprise that President Biden recently signed a $1.2 trillion infrastructure package packed with cyber measures — after all, ransomware isn’t exactly something at which you want to rank number one. The Cybersecurity and Infrastructure Security Agency (CISA) has also published Cybersecurity Incident Response Playbooks for federal agencies to respond to vulnerabilities and hacks, which private companies are urged to review as well.

Don’t Know Who to Call After a Cyber Attack? Neither Does the FBI

If the U.S. is number one in the whole world for ransomware volume, can you believe that even the Federal Bureau of Investigation doesn’t know who to call in the event of a cyber attack? Just ask about the Colonial Pipeline ransomware attack, where Colonial employees had to contact at least seven federal agencies before they could find the right point of contact — seven!

Could you imagine being responsible for nearly half of the East Coast’s fuel and having 2.5 million barrels of fuel per day stuck in Texas, and the FBI has not a clue what to do about it when you call? The initial email Colonial Pipeline sent about the ransomware attack was ultimately forwarded between multiple people in the FBI before they could even start to provide guidance.

Realistically, there is no singular point of contact for organizations to call when they have been hit by cybercrime, either federally or locally. Even worse, most organizations haven’t established a relationship with the proper agency prior to getting attacked. You know ransomware response is in disarray when even the agencies tasked with solving attacks don’t know whose responsibility it is.

How to Fight Back Against Cybercrime in 2022

In 2022, small businesses will be just as, if not even more, vulnerable to cyber attacks than large-scale corporations. We must anticipate that ransomware gangs will act aggressively and that anyone — and I mean anyone — can fall victim to blindly launching malware onto a company network.

Here’s how you can fight back to not only protect your business and livelihood but also minimize the fear and confusion surrounding these attacks.

1. Manage User Accounts and Passwords

I’ve said it before and I’ll say it again: One weak password can bring an entire organization to its knees [watch the video]. The Colonial Pipeline attack? Operations were shut for six whole days and a $4.4 million Bitcoin ransom was paid due to one lone password. To safeguard against cyber attacks in 2022, do yourself a favor and clean up old user accounts and passwords.

Step 1: Encourage employees to set a totally unique password that does not match credentials on other websites. Using a password manager like 1Password, Dashlane or LastPass is a much stronger way to create and protect long and strong passwords that you don’t have to remember.
Step 2: Deactivate old user accounts and ensure previous employees no longer have access to company data.

2. Require Two-Step Authorization for Accounts

As more employees dial in from home, you must cyber secure your virtual office. I recommend starting with two-step authentication for all accounts. In the case of the Colonial Pipeline attack, a “complicated password” was felled by a legacy VPN with single-factor authentication. Two-step authentication, either with a text message or a dedicated authentication app, can minimize the impact of poor passwords and act as a second layer of protection for strong login credentials.

3. Create and Test an Off-Site, Offline Data Backup

An off-site, offline backup of your data is a must-have to restore after an attack. An off-site backup is a method of encrypting and transferring company data to a remote server that is geographically separate from the local system. This can centrally protect your company’s data in the event of an attack, and also ensure you will not lose crucial information if an attack does occur.

4. Construct a Long-Term Game Plan

The above tips will not be effective without a company-wide effort to enhance cybersecurity. Like I’ve mentioned before, just one password or one employee can kickstart an attack that spirals into millions of dollars of damage. Your cybersecurity is a continuous effort, so make a long-term game plan and document proper protocols to share with all relevant stakeholders in the event of a malware concern or ransomware attack.

5. Bring in a Cybersecurity Keynote Speaker to Motivate the Human Element

Now more than ever, cybersecurity relies just as much on human decisions within the company as it does the technology to protect the company’s data. To fight back against cybercrime in 2022, continue educating yourself and your team on the evolving cyberthreat landscape. To increase effectiveness, bring in an entertaining cybersecurity expert or dedicated cyberthreat speaker to keep your people engaged. Boring training does nothing to improve your culture of security.

A cybersecurity keynote speaker can help your company easily navigate the otherwise confusing and overly-technical components of cybercrime, network security, mission-critical data, and the human decisions that impact it all. In a fun and engaging manner, a cybersecurity keynote speaker unravels the layers of cybercrime to not only educate your team but also encourage them to take actionable steps towards effective data protection.

Now is the time to protect your data, your clients, and your livelihood. To avoid becoming the next disastrous data-breach headline, bring in a trusted cybersecurity keynote speaker like myself to help guide your long-term game-plan against cybercrime. Contact The Sileo Group today to initiate a crash course in cybersecurity, identity theft prevention, security awareness training, online privacy, and ultimately, to protect your bottom line.

John Sileo is a drastically different keynote speaker who focuses on the human element of cybersecurity. His clients include Amazon, the Pentagon and Charles Schwab, but he gets his deepest satisfaction from helping smaller organizations and associations protect their data, profits and repuation. John books out many months in advance, so please call 303.777.3221 to learn more. 

Ransomware Attack: What if this were your Billion $ mistake?

No one has ever heard of your company. Let’s call it, COMPANY X. And you like it that way. In 57 years, you’ve never once shut down your mission-critical operations that fuel the US economy. YOU are an honest, satisfied employee of Company X, and although your security team hounded you with preachy posters in every ELEVATOR to never use the same password twice (because passwords are like dirty underwear), you still did. You used the same totally UNGUESSABLE 10-character password for your work login and hotel loyalty program. Which got breached. You changed the stolen password on the hotel website, but forgot about your work login. And your company doesn’t require two-step logins, even though they bought the technology after a dashing keynote speaker SCARED the crap out of them.

In mid-February, you receive a promotion, and with it, a new login to the system. In spite of a $200 million per year IT budget, your company never decommissions your old login credentials, leaving access as wide open as the BACK DOOR into a college-town liquor store.

On April 27, DARKSIDE, (yes, even hackers have a sense of humor) a ransomware attack ring protected by EMPEROR PUTIN, buys your stolen loyalty credentials for approximately five cents and uses artificial intelligence to insert them on every login page on the Company X website, which they know you work at from your snappy LinkedIn profile. While outdated on the hotel site, your username and password still work for your vacated role at Company X.

By April 29, DarkSide has loaded ransomware onto your computer, which happens to be in the master control room of Company X. Company policy states that any sign of ransomware triggers an automatic shutdown of all operations, which suggests that Company X isn’t clear on how closely their business I.T. systems are tied to their operational or O.T. systems. PARTY FOUL.

And that’s how Colonial Pipeline, supplier of 45% of the East Coast’s fuel supply, shut down all operations for 6 days. 2.5 million barrels of fuel per day, stuck in Texas because of your single password that opened the company to ransomware attack. Ok, I realize this isn’t really your fault, but what if it was? What if you were the one who caused FLORIDIANS to queue at gasless gas stations as if KRISPY KREME and In & Out Burger had just merged?

Colonial chooses to defy the FBI DIRECTIVE to never pay a ransom (research says that doing so just invites the cybercriminals to come back for seconds) and pays DarkSide $4.4M dollars in untraceable bitcoin to get their pipes back in the game. Well, not totally untraceable, as the FBI HELPS Colonial retrieve half of its bitcoin. But don’t expect them to come to your rescue, as you probably don’t supply the East Coast with half of its carbon emissions. Even after the blackmail is complete, fuel doesn’t flow for 6 more days. Which causes Billions in damage to the US economy and Millions in reputational damage to Colonial. Because of a password. From one person.

Here’s what this ransomware attack means for you:

  • Every employee matters: One weak password can bring an organization to its knees
  • Don’t let your company get cocky, because it CAN happen to you.
  • The ransomware get-out-of-jail price tag is now often in the tens of millions.
  • Security is an obsessive, continuous pursuit, so make a long-term game plan.
  • Never forget to deactivate old user accounts.
  • Require two-step logins to minimize the impact of poor passwords.
  • Have a foolproof, off-site, offline backup of your data.
  • None of this works without a healthy underlying culture of security.

If you’re confused about how to prepare for a ransomware attack, consider a leadership crash course in cybersecurity. Because one small cyber mistake, and everyone will know your company.


John Sileo hosts cybersecurity crash courses that target the human element of cybersecurity. His clients include Amazon, the Pentagon and Charles Schwab, but his most fulfilling engagements are for smaller organizations and associations that can affect immediate change. 303.777.3221


SolarWinds Hack: What Vladimir Putin Wants Every Business To Ignore

Summary of the SolarWinds Hack

Russian hackers inserted malicious code into a ubiquitous piece of network-management software (SolarWinds and other companies) used by a majority of governmental agencies, Fortune 500 companies and many cloud providers. The software potentially gives Russia an all-access pass into the data of breached organizations and their customers.

Immediate Steps to Protect Your Network

I would recommend having a conversation with your IT provider or security team about the following items, as much for future attacks as for the SolarWinds hack:

  • After reading through this summary, take a deeper dive into this WSJ white-paper: The SolarWinds Hack – What Businesses Need to Know
  • For small businesses, it is important that you check with any cloud software providers to make sure they have resolved any problems with affected software.
  • Patch all instances of SolarWinds network management software and all network management, security and operational software in your environment.
  • Make sure your security team keeps up with the latest fixes for the Sunspot virus.
  • Configure your network assets to be as isolated as possible so that your most confidential data caches are separate from less confidential data.
  • Review the security settings of every category of user on the system to tighten user-level access.
  • Make sure employees know the proper procedures for connecting remotely to your network. Verify that they aren’t using a free personal VPN to connect.
  • If you utilize Microsoft products, keep up to date with their Investigation Updates.
  • If there is a chance you have been affected, have a full security audit done of your network.

Details of the SolarWinds Hack

During the worst possible time – a contentious presidential transition and a global pandemic – dozens of federal government agencies, among them the Defense, Treasury and Commerce, were breached by a cyber espionage campaign launched by the Russian foreign-intelligence service (SVR). The SVR is also linked to hacks on government agencies during the Obama Administration.

Senator Angus King said Putin “doesn’t have the resources to compete with us using conventional weapons, but he can hire about 8,000 hackers for the price of one jet fighter.”

In addition to internal communications being stolen, the operation exposed hundreds of thousands of government and corporate networks to potential risk. The hackers infiltrated the systems through a malicious software update introduced in a product from SolarWinds Inc., a U.S. network-management company. This allowed unsuspecting customers of their software to download a corrupted version of the software with a hidden back door allowing hackers to access their networks from “inside the house”. SolarWinds has more than 300,000 customers world-wide, including 425 of the U.S. Fortune 500 companies. Some of those customers include: the Secret Service, the Defense Department, the Federal Reserve, Microsoft, Lockheed Martin Corp, PricewaterhouseCoopers LLP, and the National Security Agency. (Note: more recently, it has been discovered that SolarWinds wasn’t the only primary software infected.)

A Solar Winds spokesperson said the company knew of a vulnerability related to updates of its Orion technology management software and that the hack was the result of a highly sophisticated, targeted and manual supply chain attack by a nation state. Like the FireEye breach, this was not a broad attack of many systems at once, but a stealthy, patiently-conducted campaign that required “meticulous planning and manual interaction.”

SolarWinds Hack was a Supply Chain Attack

These supply-chain attacks reflect a trend by hackers in which they search for a vulnerability in a common product or service used widely by multiple companies. Once breached, it spreads widely across the internet and across dozens or even hundreds of companies before the compromises are detected. Many companies have increased their level of cyber-protections, but they do not scrutinize the software that their suppliers provide. This is a concern because corporations typically have dozens of software suppliers. For example, in the banking industry, the average number of direct software suppliers is 83. In IT services, it’s 55.

To understand the severity and national-security concerns of this breach, think of this as a “10 on a scale of one to 10”. The Cybersecurity and Infrastructure Agency ordered the immediate shut down of use of SolarWinds Orion products. Chris Krebs, the top cybersecurity official at the Department of Homeland Security until his recent firing by Trump, stressed any Orion users should assume they have been compromised. Other investigators say that merely uninstalling SolarWinds will not solve the threat and that recovery will be an uphill battle unlike any we have ever seen. While the hackers may not have gained complete control of all companies, all experts agree that it will take years to know for certain which networks the Russians control and which ones they just occupy and to be assured that foreign control has been negated. Because they will be watching whatever moves we make—from the inside.

John Sileo is a cybersecurity expert, privacy advocate, award-winning author and media personality as seen on 60 Minutes, Anderson Cooper and Fox & Friends. He keynotes conferences virtually and in person around the world. John is the CEO of The Sileo Group, a business think tank based in Colorado.